- #FREE DOWNLOAD ADOBE SUPPORT ADVISOR FOR WINDOWS INSTALL#
- #FREE DOWNLOAD ADOBE SUPPORT ADVISOR FOR WINDOWS SOFTWARE#
- #FREE DOWNLOAD ADOBE SUPPORT ADVISOR FOR WINDOWS ZIP#
Adobe Support Advisor asks your permission each time before sending a package. Does the Adobe Support Advisor always send packages to Adobe automatically after I agreed once? No. You can learn more about how we handle user/customer information by reviewing Adobe's privacy policy. The content of the issue report itself includes no personal information. All information other than the basic issue report is removed periodically. The packaged data can only be accessed by the Adobe internal support team and system administrator.
Why should I trust Adobe with handling the information I send? The issue report sent to Adobe can only be accessed internally at Adobe. Do I need an Internet connection? Yes, an Internet connection is required to send an issue report, package, and email through this program. The Connect support team may contact you via email.
Will I receive spam as a result of sending email to Adobe for Connect issue? No, you will not receive spam email from Adobe as a result of sending email to Adobe for a Connect issue. Do I have to provide the download environment information if I want to send out the package to Adobe for the Downloaded File module? Yes, this information is required if you want to send out the package to Adobe. Can I refuse to send email to the Connect support team? Yes. Simply choose Cancel in the dialog asking for your permission. Can I refuse to send information packages and issue reports to Adobe? Of course. Issue reports (the XML files that contain only error information) are retained. How long is uploaded information kept on Adobe servers? Uploaded information packages are deleted after 14 days. What does the Connect support team do with emails sent through Adobe Support Advisor? A member of the team contacts you directly to help solve the problem. Provide the token number, to enable the team to download the package andĭiagnose your problem. Contact the Adobe Customer Care team to open a support case. What should I do after the package is sent to Adobe? When Adobe receives your package, you receive a token number. What does Adobe do with the issue report information that is collected? The Adobe support team analyses report information to determine the frequency with which particular issues occur, so that those issues can be addressed with help articles and product enhancements. What happens to the issue report data? The issue report data is sent to an Adobe server, to be analyzed by Adobe Quality Engineers. If you choose to send an issue report when you exit the Adobe Support Advisor tool, it uploads only the XML summary file.This information is only kept for one month. For the Connect module, if you choose to send email to the Connect support team so that a member of that team can contact you directly, we will ask you to share your email address, user name, telephone number, customer ID, and the token number you received after sending a package.
#FREE DOWNLOAD ADOBE SUPPORT ADVISOR FOR WINDOWS SOFTWARE#
For the Downloaded File module, the download type, browser type and version, firewall, and anti-virus software.
#FREE DOWNLOAD ADOBE SUPPORT ADVISOR FOR WINDOWS INSTALL#
For the Creative Suite Product Install module, the installation logs for the last complete installation attempt, including PDapp, amt3, oobelib, Creative Suite Installation log, and so on.System information such as the operating system version, processor, and installed memory, and issue information such as the issue ID and certainty level.An XML summary file, or issue report, that contains error IDs, and for installation problems, snippets of information about the error messages.
#FREE DOWNLOAD ADOBE SUPPORT ADVISOR FOR WINDOWS ZIP#
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